Esmeralda on the Clover and for Sale
January 30, 2009Panama Straw
January 26, 2009Just trying this out.
January 21, 2009Click Here to take survey
Elysian Room 2
January 14, 2009Oh by the way, I also shot some video on my new HD Sanyo 1010 Xacti, but the video on my computer was all jerky. I think it has something to do with the way I uploaded it. Hopefully we can even get a little video up on our site in the near future. I will be taking lots of video footage in Costa Rica, Panama and El Salvador, so brace yourselves for video content on the Transcend blog probably sometime in March.
Perhaps the Anti-wine model?
January 12, 2009James was writing about how he thinks that the model that the wine industry used to gain success in the market place will not work for the specialty coffee industry, and I am inclined to agree with him. The hanging question at the end of his article (which I encourage you to read) was what the model would look like for the coffee industry.
Since then, I have been thinking about how the wine world increased its market exposure and reach by taking what was mostly a highend product and making it accessible to a broader and less "sophisticated" customer. In thinking about the current coffee market and culture in Edmonton, and largely throughout my nation of Canada, I am struck with the reality that we have the exact opposite problem as the wine world had. Canadians drink a lot of coffee, but they drink a lot of really bad coffee. Drive past any Tim Hortons and you will see a 12 car line-up in the drive thru no matter what time of day. As I have given thought to the issue of the coffee / wine cross-over, I am inclined to think that we need to employ, in some fashion, an anti-wine model. The wine industry needed to increase its market share by making its product more accessible. Our problem in the coffee world is that our product is too accessible. While those of us in the specialty industry know that there is a difference between what we do compared to Tim Hortons, in terms of quality and service, most of the market place is unaware of the difference. The average Joe, assumes that coffee is coffee. This is not a problem that the wine industry ever faced. In the wine world, the average Joe thought that wine was something high brow, which was beyond his ability to enjoy. It wasn't until Yellow Tail came along and produced a product which made wine more appealing to the average Joe, that North Americans starting giving up the beer can for the bottle of vino. So the real question for me is how do we communicate effectively and efficiently, and in a way which isn't off-putting to our potential market that coffee is not just coffee. How do we convince a broader audience that there is a benefit to giving up what they perceive to be a quality product, for something more expensive and less accessible?
This has been a constant issue for us at Transcend. How do we market our product? We can't send someone a coffee in the mail. Advertising that we have a superior product is a message which everyone screams into the void. The only thing which has proven effective for us is actual exposure of our product to the customer, and this happens largely by word of mouth. It is the one sure way of convincing potential customers that there is a difference in both how coffee is roasted, prepared, served, etc. For us, the difference in quality is only communicated through personal experience. The problem with this, is that it is a very slow process. You can't mass market a quality coffee experience. So after all of my rambling, the question still remains, how do we effectively and efficiently communicate to a broader audience that what they perceive as quality, as actaully not. That there is a tangible difference in the quality of green, and in how that green is roasted. That proper coffee brewing is not a matter of opinion, and that skill is a pre-requisite of great espresso. We keep chipping away, one by one, ten people at a time with our coffee tastings each month. But apart from that, I am still at a loss at how to accellerate the process.
Strait Coffee
January 11, 2009Recent Comments
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SCAA & Symposium Mind Dump:
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A day of revelation with Aida Batlle:
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No to Scores:
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